Return Not Processed - No Response
<p>I placed an order on the 30th. The items were delivered on the 02/05/2016. on the same day I realised that the size (two pairs of shoes) was a size too big and processed a return using the Spree online return service. I have yet to receive a response. No response provided (either than the automated response), don't know what's going on. One of the items were for an exchange and I am now worried I won't get the item in the correct size. Please help as soon as possible.</p>
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Replies (11)0
Replies (11)
Spree.co.za's replyOfficial
15 Aug 2016, 08:42Hi Thuthu
Our apologies for this experience.
We have attempted to contact you on the number we have listed for you.
We would like to confirm some details.
Warm regards
The Spree team
Best regards,
Spree.co.za's reply15 Aug 2016, 08:42
Official
Hi Thuthu
Our apologies for this experience.
We have attempted to contact you on the number we have listed for you.
We would like to confirm some details.
Warm regards
The Spree team
Best regards,
's updateReviewer Update
15 Aug 2016, 10:25I have received the missed calls. Please kindly get someone to contact me again for assistance
's update15 Aug 2016, 10:25
Reviewer Update
I have received the missed calls. Please kindly get someone to contact me again for assistance
's updateReviewer Update
15 Aug 2016, 11:02So...Thank you for the call back. You have confirmed there not be a size 5 Minnetonka boot left in stock however your site shows the size as available. Kindly explain why I am being given the run around. I have the evidence with a timestamp on. No excuses please, just process my return before the shoes actually gets "sold out"
's update15 Aug 2016, 11:02
Reviewer Update
So...Thank you for the call back. You have confirmed there not be a size 5 Minnetonka boot left in stock however your site shows the size as available. Kindly explain why I am being given the run around. I have the evidence with a timestamp on. No excuses please, just process my return before the shoes actually gets "sold out"
Spree.co.za's replyOfficial
15 Aug 2016, 11:19Hi Thuthu
While speaking to you telephonically, you did not afford me the opportunity to speak as you kept on interrupting me while I attempted to speak to you.
We note that you made a note on both pairs of shoes which you wanted to return and when mentioning that we do not have stock for one of the pairs, you immediately cut me off.
I will call you again to confirm the way forward.
Warm regards
The Spree team
Best regards,
Spree.co.za's reply15 Aug 2016, 11:19
Official
Hi Thuthu
While speaking to you telephonically, you did not afford me the opportunity to speak as you kept on interrupting me while I attempted to speak to you.
We note that you made a note on both pairs of shoes which you wanted to return and when mentioning that we do not have stock for one of the pairs, you immediately cut me off.
I will call you again to confirm the way forward.
Warm regards
The Spree team
Best regards,
's updateReviewer Update
17 Aug 2016, 07:51Rating has now been changed from 3 to 1
's update17 Aug 2016, 07:51
Reviewer Update
Rating has now been changed from 3 to 1
's updateReviewer Update
17 Aug 2016, 07:54Hi Spree Team,
Just to clarify. You confirmed you did not have the size, you shared with your (Spree) policy - if no size is available no further orders will be made by your buying team - and told me you could only assist me with one pair. You were reluctant to assist me which would have been done by simply referring the issue to managment and the buying team first. This is the only time I iterupted you. Do not make it seem like I was being difficult.
Another thing, you hadn't even checked properly (clearly) as the size was available was still available on the site.
I do not appreciate the above response as you claim no wrong doing and choose rather to blame everything on me, the customer. Thank you for the call back.
It's now been 2 days later, 15 days after the request for the return and I have yet to receive a call from your couriers with regards to collection items and the processing of the refund.
Please rest assured that I will take this further if you choose not to take action. I was not rude on the phone. I in fact pleaded with you for assistance even though it had more than 10 days after my request.
I'm not pleading with you any further.
Get this done ASAP.
Regards,
Thuthu Hlatshwayo
's update17 Aug 2016, 07:54
Reviewer Update
Hi Spree Team,
Just to clarify. You confirmed you did not have the size, you shared with your (Spree) policy - if no size is available no further orders will be made by your buying team - and told me you could only assist me with one pair. You were reluctant to assist me which would have been done by simply referring the issue to managment and the buying team first. This is the only time I iterupted you. Do not make it seem like I was being difficult.
Another thing, you hadn't even checked properly (clearly) as the size was available was still available on the site.
I do not appreciate the above response as you claim no wrong doing and choose rather to blame everything on me, the customer. Thank you for the call back.
It's now been 2 days later, 15 days after the request for the return and I have yet to receive a call from your couriers with regards to collection items and the processing of the refund.
Please rest assured that I will take this further if you choose not to take action. I was not rude on the phone. I in fact pleaded with you for assistance even though it had more than 10 days after my request.
I'm not pleading with you any further.
Get this done ASAP.
Regards,
Thuthu Hlatshwayo
's updateReviewer Update
18 Aug 2016, 12:42Still waiting....
's update18 Aug 2016, 12:42
Reviewer Update
Still waiting....
's updateReviewer Update
19 Aug 2016, 06:50still waiting
's update19 Aug 2016, 06:50
Reviewer Update
still waiting
's updateReviewer Update
22 Aug 2016, 06:55And still waiting - I have now contact Wetsern Cape Consumer Protection
's update22 Aug 2016, 06:55
Reviewer Update
And still waiting - I have now contact Wetsern Cape Consumer Protection
's updateReviewer Update
29 Aug 2016, 09:25I am still waiting for my refund to be processed
's update29 Aug 2016, 09:25
Reviewer Update
I am still waiting for my refund to be processed
Spree.co.za's replyOfficial
29 Aug 2016, 11:26Hi Thuthu
Your refund and exchange was finalised upon completion of our quality check.
Please allow 3-5 working days for the payment to reflect as this process cannot be expidited as this is processed externally.
Our apologies for the trouble caused.
Warm regards
The Spree team
Best regards,
Spree.co.za's reply29 Aug 2016, 11:26
Official
Hi Thuthu
Your refund and exchange was finalised upon completion of our quality check.
Please allow 3-5 working days for the payment to reflect as this process cannot be expidited as this is processed externally.
Our apologies for the trouble caused.
Warm regards
The Spree team
Best regards,