Return not processed

<p>Good day</p> <p> </p> <p>I have returned an item purchased online from Spree.co.za, but nobody has been in contact with me after sending countless email regarding the matter. The item did not fit me so I have returned it as per instructions. On my online profile it states that the item has bee received by the warehouse, inspected and my account has been credited with the amount I have paid for the item. When I check the value of the return online it reflects as R0 instead of the amount of R299 which I've paid.</p> <p> </p> <p>I like to have written correspondence with these line of things so I always have a paper trail when there is confusion, but after bringing this to Spree's attention via numerous emails, nobody has bothered to respond to my queries hence me using this platform. Then they have the audacity to send me emails to rate the customer service I have received from them. What customer service???????</p>