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helenkeeley H

1 reviews | Active since Jan 2017

03 Jan 2017, 11:50

Return - *** Shocking customer support - failure to respond to respond to numerous emails regarding refund.

<p>i returned 4 items to spree a month ago. They could initially not trace the returns but after going back and forth for days, spree finally confirmed that the parcel was collected by fedex but was done so under another tracking number and that is why it could not be traced.</p> <p> </p> <p>Naturally this means that the matter has been finalised and my refund should be processed? Not so.</p> <p> </p> <p>Spree has now not even bothered to respond to any of my emails or facebook request for the finalistion of my refund since last week thursday. Haven't had such bad service in a very long time and i am getting sick and tired of repeating the smae story over an over again. Pathetic.</p>

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Replies (1)
Spree.co.za
Spree.co.za's reply09 Jan 2017, 17:48
Official

Hi Helen

Our sincere apologies for the delayed response to your emails and social media posts.

We have however processed your refund and have sent confirmation of this via email.

Our apologies for the trouble caused.

Warm regards

The Spree tea m