Regret making that order online

I regret the day I became so foolishly naive and thought any good service might come from online shopping! After ordering and making a payment on the ***,I have not received my order as yet! Proof of payment was requested, of which I obliged and sent through,***!12 days later I'm told I have to send it through again, first because your finance department said it was not clear!When I call again I'm now told the PDF can't open, you guys must be kidding me! Calling all this time trying to find out what's happening with my order has surely cost me half extra of what I have already paid for those boots which I needed for my birthday on the ***!I need assistance in getting my order ASAP,because I know for a fact that your finance department can trace that payment if they really want to! If I could reverse the payment, I would have long did that and update all my social network statuses about the terrible customer service I have received from your company !