Refusal to exchange item.

<p>Even after giving Spree a second chance - I've decided to cut my losses for good. Now I will have to fight with someone to get my money back which will probably take months. What a terrible experience. Have never had such an awful experience in my buying history - EVER. I buy a dress and I immediately asked for them to change the colour of the same item (emailed Support and messaged on FB - no response to date!) - IT CANT BE DONE, I must wait for the order to be received and return it for an exchange. I now have received the order and arranged a return and I call to arrange an exchange - IT CANNOT BE DONE, NO EXCHANGE FOR ITEMS IN THE SAME SIZE. WHAT ******* IS THAT??</p>