DB
Danielle B
1 reviews | Active since Nov 2017
28 Nov 2017, 08:28
Refunding
It's been over a week now since Spree cancelled my order without notifying me and they still have not returned my money back to my card. I have emailed and called them countless times and I'm still waiting for correspondence. What they are doing is extremely selfish and I do not understand why I as a customer is being inconvenienced by their lack of professionalism when it comes to running an online store. All I want is my money refunded back to my card!
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Replies (2)0
Replies (2)
Spree.co.za's replyOfficial
07 Dec 2017, 18:02Good day
We are terribly sorry that you have encountered difficultly with your recent Spree refund.
Please note that Spree no longer manage complaints on this platform. Kindly contact us on the various platforms available and we will attend to the matter and assist you thereon.
Once again, our apologies for all the trouble and frustration encountered.
Warm regards
The Spree team
Best regards,
Spree.co.za's reply07 Dec 2017, 18:02
Official
Good day
We are terribly sorry that you have encountered difficultly with your recent Spree refund.
Please note that Spree no longer manage complaints on this platform. Kindly contact us on the various platforms available and we will attend to the matter and assist you thereon.
Once again, our apologies for all the trouble and frustration encountered.
Warm regards
The Spree team
Best regards,
DB
Danielle B's updateReviewer Update
07 Dec 2017, 18:18I'm only making use of this platform because you have failed to respond to my emails and phone calls as I have mentioned already. And I refuse to spend anymore money waiting for you guys on your call center line. So can this kindly be resolved by you guys either contacting me or providing me with a direct contact line. Or else I will be going to the main building personally, to get the assistance I need from your team
DB
Danielle B's update07 Dec 2017, 18:18
Reviewer Update
I'm only making use of this platform because you have failed to respond to my emails and phone calls as I have mentioned already. And I refuse to spend anymore money waiting for you guys on your call center line. So can this kindly be resolved by you guys either contacting me or providing me with a direct contact line. Or else I will be going to the main building personally, to get the assistance I need from your team