1 reviews | Active since Jul 2011
Refund not received in full!
I bought 4 items 2 pairs of sunglasses, a tank top and a vest, The vest was on sale and the other 3 were full price. Of the 3 items that were full price I was able to use the R100 discount voucher (Spree terms and conditions clearly say you can't use a discount voucher on something that is on sale). So I made sure I reached the minimum required R250 to use the voucher on full price items. Then I added on the vest which was on sale. When I received everything the tank top and the vest did not fit so I sent those back. I got an email from spree saying I would get R211 refund. The refund came at R157.04. When I sent an email asking why the refund amount was less, all I got back was an email saying we refund what you pay. I paid more than R157.04! When I called the call centre they said Spree deducted the voucher amount on the sale item. How is that possible when spree's own terms and conditions say you cant use a discount on a sale item. If I hadn't bought that sale item (which wasn't necessary to apply the voucher), I would have received the full amount of that vest. Even though the amount of money in dispute is low, this doesn't make sense, Spree can't set rules to suit itself!
We are truly sorry for your Frustration
We are now busy investigating the matter on our side, We will call you shortly with feedback
Please be advised that we can Only refund the Rand value paid
Kind Regards
The Spree Team
We are truly sorry for your Frustration
We are now busy investigating the matter on our side, We will call you shortly with feedback
Please be advised that we can Only refund the Rand value paid
Kind Regards
The Spree Team
