ME
Muhammed E
1 reviews | Active since Sept 2015
09 Sept 2015, 15:19
refund not received
i had returned some items for a refund about a month ago and still haven't received my refund. I have called customer service three or four times this week and they have been of no help. The payment doesn't reflect in my account yet they said it has been paid, i requested a proof of payment to be sent to me a few times and it still hasn't after being promised a number of times. This is unacceptable from Spree
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Spree.co.za's replyOfficial
09 Sept 2015, 15:40Hello mie19,
Thank you for sharing your feedback with us.
As I understood from you, our service was not on par with the level you've always been accustomed to. We deeply apologize for that and we are sorry that you were disappointed this time.
A proof of payment for your refund has been requested and will be sent to you shortly.
This incident has been dually noted and the necessary precautions have been put in place as preventive measures. We are always keen to act proactively and plan ahead.
We value your business and wish to retain you as our client.
Thank you for sharing your feedback with us.
As I understood from you, our service was not on par with the level you've always been accustomed to. We deeply apologize for that and we are sorry that you were disappointed this time.
A proof of payment for your refund has been requested and will be sent to you shortly.
This incident has been dually noted and the necessary precautions have been put in place as preventive measures. We are always keen to act proactively and plan ahead.
We value your business and wish to retain you as our client.
Spree.co.za's reply09 Sept 2015, 15:40
Official
Hello mie19,
Thank you for sharing your feedback with us.
As I understood from you, our service was not on par with the level you've always been accustomed to. We deeply apologize for that and we are sorry that you were disappointed this time.
A proof of payment for your refund has been requested and will be sent to you shortly.
This incident has been dually noted and the necessary precautions have been put in place as preventive measures. We are always keen to act proactively and plan ahead.
We value your business and wish to retain you as our client.
Thank you for sharing your feedback with us.
As I understood from you, our service was not on par with the level you've always been accustomed to. We deeply apologize for that and we are sorry that you were disappointed this time.
A proof of payment for your refund has been requested and will be sent to you shortly.
This incident has been dually noted and the necessary precautions have been put in place as preventive measures. We are always keen to act proactively and plan ahead.
We value your business and wish to retain you as our client.