Refund for items not delivered

<p>I ordered 2 jackets from Spree.com on the 3rd of July 2017, I made the full payment and they sent an email to confirm that it had been received on the 5th of July. Later on, on the 5th, they sent an email to say they will not be able to deliver the item because of stock issues.</p> <p> </p> <p>I requested a refund, there was no feedback, I called them, they advised I should send the account details for the refund. I did send the details via email. I got no response back and I have no idea what is happening or how far they are with the refund for the items that were not delivered.</p> <p> </p> <p>When you make an order on Spree.com, as a customer you are expected to make payment within 24 hours. But only to be receive sour customer service and wait more than a week just to have any feedback.</p> <p> </p> <p>the reference for the query is 622146</p>