LF
Lucinda F

1 reviews | Active since Feb 2011

12 Dec 2017, 15:50

Refund

Bad service from Spree

I ordered 2 t-shirts for my son on the 05.12 once my order has been placed my account was debited a day later i receive an email stating one of the items i've ordered they no have stock of and requested they should refund my account well its the 12.12 total 6 days later they still didn't refund me i contacted there call centre a few seconds ago and spoke with a consultant by the name of Clarissa after stressing the point to her they quick to debit money from a customers account but a poor service to refund monies back our call got disrupted and didnt bother calling me back for almost holding on for more then 10mins to speak with a consultant poor and pathetic service not just for refunds only but also collecting items that needs to be returned will not waste my money spending @ spree again

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Replies (1)
Spree.co.za
Spree.co.za's reply17 Jan 2018, 17:01
Official

Good day

We are terribly sorry that you have encountered difficultly with your recent Spree order.

Please note that Spree no longer manage complaints on this platform. Kindly contact our call centre email, support at spree dot co dot za and we will attend to the matter and assist you thereon.

Once again, our apologies for all the trouble and frustration encountered.

Warm regards
The Spree team

Best regards,