refund

I returned an order 2 weeks ago. And I didn't receive any feedback from spree indicating that it was received. I sent a mail last week informing them that it was picked up but I haven't received any feedback. I got no response. I sent a second mail the following day and still no response. After my third mail only then did I get a reply from a Leroy saying the return was received and a refund will be processed, I will get a mail once it's done. I still haven't received that mail and no refund as yet. And I'm sick and tired of swnding maiks to people begging can to give me my money back. And the most annoying thing is that they do not bother telling me why it's taking so long.