Rather flee than purchase from Spree

I am a new mother to a now 5 month old. I placed my order from an online store to make my life a little easier, this is far from what I experienced with Spree.

Via email and social media - Facebook (via messenger, as they do not have a review option) on the 31st of March. On the 19th March I placed my first online order with Spree. I ordered 2 cherry melon nursing tops. The reason I ordered them is because I am Breastfeeding and this would make feeding so much easier, especially when out and about . This however is most definitely NOT the case. The clip is the wrong way around and when you unclip it the strap bounces behind you. So now I am finished feeding my baby and now I am unable to one handedly close my top. This is beyond shocking. This is the entire purpose of the top. Hold baby with one hand and close strap with the other. Has nobody even tested these? And then to charge crazy prices.

My order was also only delivered on the 28th, which as far as online delivery is concerned is a really long wait.

I would like to return this and get a full refund. Please advise as to how I need to go about this. (I got absolutely NO response via email and a copy paste link for return on Facebook)

After 4 very frustrating phone calls my tops were finally collected by Fedex. Then it was the painful mission, and more frustrating phone calls to get my refund.

Well I finally received my refund on the 28th April 2018. The tops cost R199. 99 each. So times two and that is a total of R399. 98. So one would expect that this would be the amount refunded. Well this was most definitely NOT the case. My refund is a total of R331. 33. This is in fact *****ING! Theft from a customer who could of been repeat business if their customer service even existed in the first place. So now I need to make more phone calls and deal with more *********** staff members.

Do yourself a favor and NEVER buy anything from this shocking online company.