Putrid service!!!

<p>i bought an item almost two weeks ago!it was delivered last week Tuesday was too small logged return the Wednesday morning!thursday early morning get SMS to say they will collect!i called them from to follow up and they said someone should come!apparently they came fri but no one was home which is impossible! Be that as it may called Mon to enquire why no one came and they said someone was there!fine and well explained someone was definitely home and requested that they urgently pick up parcel. They will try for the Monday otherwise only Tuesday!i accepted this even though it's been a mission to date!anyway eventually they pick up item on Tuesday!i called them tues/wed requests money be paid into my account and sent through bank details this was 14 June!BUT before I eventually got through to agent I waited 3-5 mins with all 3 options selected which is ridiculous!this was 8am the morning!!!then I sent a complaint email through on 14 June regarding above requiring someone at spree to ph me urgently!!!on 15 June get petty email with generic apology still no phone call!i rep**** insisted someone call and to date still waiting!took liberty of calling them today spoke to oelfa who apologized and agreed regarding bad service and will urgently get her manager yo call me and guess what?! I am still waiting a week after I logged return and I STILL didn't get my refund!really pathetic service!!!i love buying on line and usually buy on Takealot their service is superb compared to this!!!really really bad service!maybe now that this is on hello Peter I might get a call!!!beyonf ridiculous!</p>