1 reviews | Active since May 2011
PRODUCT - QUALITY COMPLAINT
Order was placed March 24 on Spree. March 25th delivered, and I immediately saw inferior quality on gold trimmings, take photo and asked for replacement. Did follow up with e-mail with photo. Request was done online and with e-mail. I have received confirmation on the 25th to return. Send e-mail back not to return but swop out. On the 30th I received e-mail from Nuraan Brown that the parcel will be picked up , I again mentioned that I was looking for replacement and there was also stock. Received e-mail back from Zelpha about the swop out. Did not receive the new swop out or any client service. This is the 2nd time that Spree send me a product which is not up to standard, and this is also the second time I struggle to do swop out. Client service is not up to standard, product is great and beautifull, but no quality checks at warehouse and the people should be hold accountable for it. I need an answer, when can I receive my swop out.
Hi Nerine,
Thank you for bringing this matter to our attention.
Please note that we reviewed your swop out request and see that the parcel was not collected as yet.
Please note, the process is that we first need to collect the parcel and hand it over to the warehouse for a Quality Check.
Once this done, we will release your swop out product.
Thank you for taking the time to write to us with this valid feedback regarding the service you received.
Our customer feedback is valuable to us and it helps us improve our internal processes and procedures so we can ensure we satisfy our customers.
Please be advised that we will keep our eye in this return so we can release the swop out for you soonest.
Kind Regards,
Spree Support
Hi Nerine,
Thank you for bringing this matter to our attention.
Please note that we reviewed your swop out request and see that the parcel was not collected as yet.
Please note, the process is that we first need to collect the parcel and hand it over to the warehouse for a Quality Check.
Once this done, we will release your swop out product.
Thank you for taking the time to write to us with this valid feedback regarding the service you received.
Our customer feedback is valuable to us and it helps us improve our internal processes and procedures so we can ensure we satisfy our customers.
Please be advised that we will keep our eye in this return so we can release the swop out for you soonest.
Kind Regards,
Spree Support