Product details do not match the quantity delivered

<p>Hi,</p> <p> </p> <p>I ordered a number of items from Spee.co.za, one of which included a Soviet Astro Black Belt. The product details on the website clearly states that it is a "2-pack" (see attached screenshot). When the item was delivered, only one belt was provided. When I contacted the call centre, the agent said that they will investigate and arrange for the courier to fetch the item (not sure why because I wasn't returning the item). A day later, the agent called me to say that it is in fact only one belt that is being sold. All I received was an apology and that was that.</p> <p> </p> <p>Since then they have removed the item from their website and I have sent through a query via email to them, but have yet to receive a response.</p> <p> </p> <p>This is unacceptable service from Spree and I would like a response from them.</p>