Poor Website Maintenance and Disinterested Call Center Agents

The service I received from Spree today was absolutely shocking, and I will not be ordering from them again in a hurry!

I have ordered from Spree a few times before, and occasionally used my Mobicred account as payment. I decided to place another order today, and on the checkout page I saw that the option to pay using Mobicred was gone. Naturally I was confused, as in the website footer it clearly lists Mobicred as an accepted form of payment. So I contacted the Spree Call Center, and after listening to the same dreadful music on a loop for ten minutes straight, I had the further misfortune of getting put through to an extremely disinterested and depressed sounding consultant, who informed me that they no longer accept Mobicred as payment. I suggested that they then look into removing this from their website footer to eliminate confusion, and received a response in the form of a groan that sounded something like "ya," from what I could make out. I can't be sure, as I am not fluent in "I hate my job." I managed to extract a name from this so-called call center agent, which she said was "Tee."

I am extremely disappointed in the service I received (or rather didn't receive) today and will be purchasing my items on Zando instead - at least their call centre agents sound grateful to be alive.