Poor service regarding incorrect de****ion

Online payment on mobile was faulty on 20 June and after trying 6 times to pay to no avail and cancelling all attempts as payment didn't go through, Spree still deducted the R395.85 from my credit card. I logged a query via email, facebook and twitter. I eventually phoned and was promised a refund. It is a week later and still no response or refund.Totally appalled at lack of service and communication.