Poor Service - Refund and customer call centre

<p>I order some clothes from spree, I was happy with one but the other didn't fit so I sent it back. All I wanted was to swop sizes but you can't do that on the website and they don't advise you can phone and do it. So now I'm waiting for the refund so I can reorder. </p> <p>It was collected quickly and sent back. But now I'm waiting for the return. A week later I hadn't heard anything so I phoned, they said it was in the warehouse and had been since the 12th October and was awaitig quality check so I waited more. I phoned again, told the same thing. Still nothing so on the 21st October, 9 days after it was received, I called again and the woman told me she'll arrange the refund and it would be in my wallet that day. It wasn't so I phoned again on the 24th October (today) and another woman tells me it's in quality check and she'll follow up with the refund. </p> <p>That's all well and good but every time I have phoned, the assistant advised they would contact me and not one has. I won't be surprised if the current noe also doesn't. I will order the skirt in the new size as I really want it, but I will never use spree again! I have never had these problems with zando and superbalist. I'll stick to them in the future. </p>