Poor service/ no refund

I have been a customer for Spree for 4 years but their customer service lately is zero. Emails are not responded to, calls you hold on forever..same story that they are experiencing a backlog or high call volumes.

I have returned 2 items over 2 weeks ago & since then I have been calling to follow up on my refund since I noticed that the items are back on their display.

Everytime I call, this is the respond I got" your refund has to be processed manually so it is awaiting the team leader's approval". How can I wait so long for someone to approve the refund & get it processed.

Even Zando has improved lately though they were moving to a new warehouse they updated their customers when experiencing any delays. Spree should learn from them. Communication is important.

these were the reference no.s that I got: ********** & **********

I asked to talk to the team leader they said is not available then I asked that they should call me back.. nothing till today!! 14/06/2018