Poor service from Spree and lack of communications

I have placed an order ( ********** 07),on 25 May, the order was well received and payment as well. I received a mail to say that delivery will be on Wednesday 31 May 2018. Then a mail to say that Spree is experiencing warehouse problems. I have called, mailed, no luck. This morning Zelpha Jacobs assisted me. I was placed on hold a few time, just to be told that I will have to order again. I have asked for a refund. ( ********** ) I was told that I will receive an email to confirm the cancellation. I am still waiting for the mail. You have my email address and my cellphone number. Kindly confirm my refund.