Poor service delivery

<p>I ordered a pair of sneakers at Spree online shop on 25 November 2016 and paid same day. I then got a confirmation from their sales team that they received the payment. They also sent me an email with tracking details and reference number notifying me that my order has been packed at 11:30 and shipped at 11:49 on 1 December 2016 and it will be delivered the same day. Till today, i haven't received my order and no one bothered to tell me what causes the delay. I sent them several emails without no respond from them. I then spent my money to call them and inquire about the delay and the answer I got is that they'll ask their manager what causes the delay.</p>