Poor Returns Process - I will no longer shop here!

I often shop at spree and unless you have no returns, the experience is great. <br> <br> I logged a return request on the 29 Jun. The courier partner called on 20 June and 1 July and sent an sms on 6 July advising that they are collecting. To date, they have not collected. <br> <br> Spree support is shocking, they never respond to the support email on [Email Removed] They never respond to any tweets. They obviously don't mind the negative publicity.<br> <br> Every call centre agent tells you the same pitiful story. That she has done everything she can, its now up to the courier partner. <br> <br> Spree management - I don't want to solution this for you, but re-look at your KPI's with your courier partner! If you commit to collecting a return within 10 days then ensure that your courier partner is aware and provides this service.<br> <br> If this was the first time I experienced poor service at time of a return, I would have been lenient. This being the 3rd time, has confirmed that I will NO LONGER shop at spree.<br> <br> Spree - refund my money (don't want your store credit).