Poor response from Spree & Poor customer service!

Response from Spree<br> Hello S O,<br> <br> Thank you for bringing this matter to our attention. Our sincere apologies for the inconvenience caused.<br> <br> We found your proof of payment. It seems you used an incorrect reference number when making the payment. <br> <br> Your order will be released immediately. <br> <br> Kind Regards,<br> Spree Support<br> <br> Firstly my reference number was NOT INCORRECT as stated above.<br> <br> I have since placed another order with Spree and find myself once again sending numerous emails and have called the call centre with no success.<br> <br> Date: Wed, May 27, 2015 at 1:10 PM<br> Subject: Re: We've received your order ***!<br> To: Spree Customer Service <br> <br> Good afternoon Spree Support Team,<br> <br> Please find attached copy of proof of payment for order ***!<br> Please confirm receipt of proof of payment.<br> Your feedback regarding this would be much appreciated.<br> Thank you.<br> <br> Kind regards<br> Sandra<br> <br> No reply to date on above email.<br> Order status Pending payment to date despite payment made.<br> <br> I tried contacting Customer Support Team with my above query-Pending payment, no answer.<br> Despite their operating hours \We're open from 7:00 to 18:00 on weekdays"."""