ML
Mitchell L
1 reviews | Active since Dec 2015
02 Dec 2015, 14:22
Poor Quality, Service and Response: Spree
I purchased a pair of shoes from Spree. After less than twelve outings in them, they began to quite literally fall apart at the seams and tear. The customer service was dreadful and rarely rep**** to emails.<br> Spree seems to be under the illusion that \inherent defect"is only to be interpreted in the narrowest of senses and means \""broken\"""
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Spree.co.za's replyOfficial
02 Dec 2015, 14:53Hello Incivil_Servant,
Our sincere apologies for your frustration.
We note that you have returned the item and it has been assessed by our quality assessment team.
The feedback concerning the assessment has been sent to you.
We naturally do have guidelines in place to assess manufacturing defects as well as wear and tear.
We are happy to assist where an item is passed as a manufacturing fault, we however do not cover replacements or refunds for items deemed damaged due to wear and tear as this differs from an item which is poorly manufactured.
We have communicated that the item will be returned to you.
Again, our sincere apologies for your frustration.
Warm regards
The Spree team
Our sincere apologies for your frustration.
We note that you have returned the item and it has been assessed by our quality assessment team.
The feedback concerning the assessment has been sent to you.
We naturally do have guidelines in place to assess manufacturing defects as well as wear and tear.
We are happy to assist where an item is passed as a manufacturing fault, we however do not cover replacements or refunds for items deemed damaged due to wear and tear as this differs from an item which is poorly manufactured.
We have communicated that the item will be returned to you.
Again, our sincere apologies for your frustration.
Warm regards
The Spree team
Spree.co.za's reply02 Dec 2015, 14:53
Official
Hello Incivil_Servant,
Our sincere apologies for your frustration.
We note that you have returned the item and it has been assessed by our quality assessment team.
The feedback concerning the assessment has been sent to you.
We naturally do have guidelines in place to assess manufacturing defects as well as wear and tear.
We are happy to assist where an item is passed as a manufacturing fault, we however do not cover replacements or refunds for items deemed damaged due to wear and tear as this differs from an item which is poorly manufactured.
We have communicated that the item will be returned to you.
Again, our sincere apologies for your frustration.
Warm regards
The Spree team
Our sincere apologies for your frustration.
We note that you have returned the item and it has been assessed by our quality assessment team.
The feedback concerning the assessment has been sent to you.
We naturally do have guidelines in place to assess manufacturing defects as well as wear and tear.
We are happy to assist where an item is passed as a manufacturing fault, we however do not cover replacements or refunds for items deemed damaged due to wear and tear as this differs from an item which is poorly manufactured.
We have communicated that the item will be returned to you.
Again, our sincere apologies for your frustration.
Warm regards
The Spree team