Poor Customer Service

<p>I've been trying to get in touch with the Spree support team to assist with a refund to no avail, which has frustrated me immensely as I don't necessarily have the time to chase them and sit on hold for ages without a response.</p> <p>I called on Friday, 22 July, to no answer. I then emailed the following day. </p> <p>I then tried calling on Tuesday, 26 July, as I thought it was odd that I hadn't recevied a response to my e-mail from Saturday as yet. I held on the line for over 5 minutes listening to their recording but no one answered the phone. I tried again and same thing. So I followed up with another e-mail.</p> <p>Wednesday, 27 July, I decided to call first thing in the morning because surely they wouldn't be THAT busy yet to not answer my call. First time I held on for over 10 minutes and then my call was answered and DROPPED! I then called again immediately after and held on for another 7 minutes, still with no answer.</p> <p>This is ridiculous customer service! All I want to do is return an item however I had a question in regards to their process which needs clarifying before I go ahead, but it's near impossible to get in touch with anyone at Spree.</p> <p>If this is how they treat customers after the sale has been made, then this shop was my first and will definitely be my last!</p>