Poor Customer Service

Dear Sir/Madam,<br> Order placed on 18/02/16 (#***). On 25/02/16 eft was done. It was late, my mistake, I admit, but the order wasn't cancelled yet. Right after I did the eft, the order was cancelled. I sent an email to enquire what would happen to my payment now that the order has been cancelled, but received no reply. I placed a new order (#***) which was exactly the same as the order that was cancelled and forwarded the proof of payment which had the reference number of the cancelled order, and politely requested for the payment to be allocated to the new order. No reply was received again. Another email sent on Monday morning, explaining the whole situation and asking for assistance in the matter as I noticed that the new order still said: \Payment Pending\". I still received no reply. Yesterday morning, I called the support line to explain my problem. The person who assisted was friendly and said she would send the request to the Finance dept to sort out for me. It wasn't. The new order was cancelled this morning. And I'm left without my money and my order and absolutely no feedback from Spree in 5 days. I don't know what else to do other than to complain here."