1 reviews | Active since May 2017

04 Mar 2018, 08:31

Poor customer service

I am very upset. I placed an order ********** 25 and the shoes was too small. I sent back the shoes and did not receive back the full amount I paid. I sent a request nr. 995020 asking why was I short refunded on Wednesday 28 Feb and I still have not heard anything back on what is going on. I think this is terrible customer service. U are quick to let us pay the merchandise but when we request a refund, u take your time. U received back your goods, why keep back my money.????

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Replies (1)
Spree.co.za
Spree.co.za's reply12 Mar 2018, 13:03
Official

Good day

We are terribly sorry that you have encountered difficultly with your recent Spree order.

Please note that Spree no longer manage complaints on this platform. Kindly contact our call centre email, support at spree dot co dot za and we will attend to the matter and assist you thereon.

Once again, our apologies for all the trouble and frustration encountered.

Warm regards
The Spree team

Best regards,