Poor Customer Service

I purchased an item online and used an incorrect reference number when I had made the payment. I contacted them to which I had to hold for more than 10 minutes with no assistance and had to drop the line. Immediately after I sent them a mail to explain the error hoping to have it fixed as soon as possible. I was amazed to find an automated response which said that I was request number 911926. Four days have passed and still no response. I have called them every day within this four days and have to hold for such a long time to not get assisted at all. Every time I mail them I get an automated response that only puts me further down the request line. They have received the payment according to my bank statements but they simply don't bother to respond. I obviously have not received my parcel yet. Online shopping is suppose to be more convenient and faster. Spree clearly missed the mark. Poor service really. Please use the money I paid into your account to invest in better service and to employ more staff.