Poor customer service

<p>I logged a return and sent the item back on the 29th of June and it reached them on the 4th of July. when I call them making a follow up I get information that they did receive the item and it has been quality checked and when call again another agent tells me they have not collected the item from the post office. This goes on and with another agent telling me this and the other telling me that. They always promise to call me back and the disappear into thin air, all of them.</p>