EE
Ed E

1 reviews | Active since Jan 2010

21 Nov 2016, 08:16

POOR Customer Service

<p>I had placed a return more than a month ago and it was collected by the courier guy 2 weeks later. Unlike other online shopping, the guys do not give a slip for the return goods always stating that the company does not provide one. It is taking a chance from my side. and I assumed this is how they work, Even after waiting for 2 weeks, and constant reimnders with the call agents, they have not credited my account.</p> <p> </p> <p>And each time i call, they start the story all over again. As if, its the first call. More disappointing, the agents tell you that they will call or mail you on the issue and there is no SUCH thing!!! Ihave already called the call centre more than 10 times. Dont you keep a track of the customer calls. </p> <p>Please REFUND my money..........</p>

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Replies (1)
Spree.co.za
Spree.co.za's reply21 Nov 2016, 11:57
Official

Hi George

Our sincere apologies for the frustration caused.

We have followed up with the courier team and we will revert shortly.

Warm regards

The Spree team