WM
Wendy M
1 reviews | Active since Apr 2014
09 Dec 2015, 14:58
Paying lesser refund amount than item value
I am placing this post to make Spree customers aware that they should check their bank statements if they have done a return with Spree and requested a refund.<br> <br> I happened to check my statements and found that one return was logged with a value of R1034 and I was refunded only R775. Another return was logged for R298 and I was only refunded R248.<br> <br> Just like they don't advise when a return item will be collected, they also don't advise once they have done a refund/credit and I am glad now that I checked to see that it was done, only to find that I am being ******.<br> <br> Please check to see that you got paid back the amount that you paid for the items you sent back.
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Replies (1)Spree.co.za's replyOfficial
09 Dec 2015, 15:31Hello WendyLB,
Our sincere apologies for your frustration.
We have investigated and have found that the amount refunded to you is the cost of the item minus the discount which you received on both orders as a voucher was redeemed when both orders was placed.
Our sincere apologies for any confusion caused.
Warm regards
The Spree team
Our sincere apologies for your frustration.
We have investigated and have found that the amount refunded to you is the cost of the item minus the discount which you received on both orders as a voucher was redeemed when both orders was placed.
Our sincere apologies for any confusion caused.
Warm regards
The Spree team
Spree.co.za's reply09 Dec 2015, 15:31
Official
Hello WendyLB,
Our sincere apologies for your frustration.
We have investigated and have found that the amount refunded to you is the cost of the item minus the discount which you received on both orders as a voucher was redeemed when both orders was placed.
Our sincere apologies for any confusion caused.
Warm regards
The Spree team
Our sincere apologies for your frustration.
We have investigated and have found that the amount refunded to you is the cost of the item minus the discount which you received on both orders as a voucher was redeemed when both orders was placed.
Our sincere apologies for any confusion caused.
Warm regards
The Spree team
