Pay for products you never receive!!!!

Extremely Bad service! Ordered, the order was 'delivered' but it never arrived! :( Mr Z Mtjali signed for my purchase but my name is Belinda!!!!! So i just paid for someone's clothing. Spree is not interested in my 'lost' parcel or rectifying the situation. And apparently don't reply to these so just a warning to online shoppers.....dont use SPREE!!!!