JM
Jacqui M

1 reviews | Active since Sept 2013

22 May 2015, 10:55

PAY BACK THE MONEY!!!!

I am writing out of sheer frustration at these incredibly *********** people I've been trying to get assistance from with regards to my money not being refunded to me. I've sent numerous e-mails, I've called in to the Customer Service center, I've even threatened that I will escalate the matter, and yet NO REPLY FROM ANYONE FROM SPREE. <br> <br> Dear customers, if you want to buy stuff online, rather try ZANDO, they refund you within 3 days after you return their goods, whilst Spree takes 3 weeks for the refund to be processed and another 3 months to refund the money.<br> <br> There is no feedback and no one at Spree that takes accountability!!! They are pathetic, and that is putting it mildly. I feel like a piece of ****, the way I've been treated.<br> <br> Imagine your frustration calling into the Call centre daily and then having to every time explain the situation over and over again. Apparently the conversations are recorded, I wish the management can put these recorded conversations to good use and improve on their client service!!! PAY BACK MY MONEY PLEASE!!!!

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Replies (1)
Spree.co.za
Spree.co.za's reply22 May 2015, 12:24
Official
Hello misjacqui,

As per our telephonic discussion a query has been logged with our bank and will provide you with feedback as soon as possible.

Herewith please accept our apologies for the inconvenience caused in this regard. Kindly be advised your query is being dealt with as a matter of urgency.

Kind Regards,
Spree Support