MN
Magdalene N

1 reviews | Active since May 2015

06 May 2015, 10:59

PATHETIC SERVICES

I am a regular customer of Spree. There were TWO orders that i placed online where they showed that they have stock availability. After i paid for the orders then they send me an email to tell me that they are out of stock.<br> <br> When i requested a refund they take weeks to even respond or give any feedback as too what is going on.<br> <br> I am an online shopper and do not get this kind of service from any other supplier.<br> <br> I still have TWO orders that i have not been refunded for ... My opinion about Spree is that it is a terrible online store to buy from an will not recommend it to anyone. If something is out of stock, you as a customer should be notified even before you can place your order, not after you paid for it.<br> <br> PATHETIC

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Replies (1)
Spree.co.za
Spree.co.za's reply08 May 2015, 09:47
Official
Hello Magdalene Naidoo,

Thank you for bringing this matter to our attention. Our sincere apologies for the inconvenience caused and that your Spree shopping experience was not up to standard.

As per our telephone conversation we will reverse your store credit and process the refund to your bank account. Kindly note the time frames as discussed.

Kind Regards,
Spree Support

Best regards,