1 reviews | Active since Jun 2017
PATHETIC SERVICE FROM EUGENE AND SHANITA - ORDER NUMBER : ***
<p>What pathetic service received from Eugene and Shanita. I spoke to Eugene on Monday (12-06-2017) cancelling an order which took forever to be delivered ,requesting a refund to be processed and a discount voucher that i had used to be processed back to me(APP DISCOUNT). Which in term he granted and advised that it will be done and i was to receive an email back on the 13th June 2017 and nothing came through. On the 15th June 2017 , I again called Spree and spoke to Shanita who promised that the voucher will be emailed to me and the refund to be credited in my account on Saturday and to date nothing has been received. Called again Monday ( Today 19-06-2017) to follow up , spoke to some lady who was apparently transferring me to Eugene and she hung up on me....You can keep the damn voucher...I WANT MY MONEY BACK</p>
Hi Sibongile,
I am terribly sorry that you were not satisfied with the service you have received from us. I do feel your frustration, please allow us to fix this for you.
I have requested that the Finance Team check on that refund for you, you will receive an email from them during the course of the day. I also requested that we resend your voucher - This has been sent already.
I hope this helps. Thank you for your patience and support at Spree.
Warmest Regards,
The Spree Team
Hi Sibongile,
I am terribly sorry that you were not satisfied with the service you have received from us. I do feel your frustration, please allow us to fix this for you.
I have requested that the Finance Team check on that refund for you, you will receive an email from them during the course of the day. I also requested that we resend your voucher - This has been sent already.
I hope this helps. Thank you for your patience and support at Spree.
Warmest Regards,
The Spree Team