Pathetic service @ Spree

<p>Yesterday morning I tried to purchase a red shoe via the Spree app, after I went through all the steps & clicked purchase, it indicated purchase failed but when I check my bank account the R336.75 was deducted. I then re-check but the item is still in my basket. It's like I haven't purchased it but they took my money. I then send an email to Spree support immediately, to date still no response from them. Then I decided to call Spree & I'm told I need to prove that they deducted the monies but getting a proof of payment taken. Why is it my responsibility to do that when they took my money ???? The most disgusting service, I won't ever use the app again, I'll rather stick to Zando as they're reliable & have not let me down with any of my purchases.</p>