PATHETIC SERVICE

I placed an order (***) on 25 December. On 27 December I was informed that it has been dispatched to courier (Fedex) On 31 December I phoned, was told it is 7 working days??? For a courier???? and that the package will be delivered NO LATER THAN MONDAY 4 JAN. I decided to cancel the order due to the pathetic service. Today Spree consultant phones and ask wither I will reconsider and take delivery and decided that I will try and see wither service can improve. The package is still not here! It is now 11 days. I was stunned to read all the other reports of bad service and to see that they are actually division of Media24. One would expect more. I also see that they have a standard email for all complaints. Just not good enough and will NEVER suport them ever again. Too many other online stores with couriers that doesn't need 10 plus days to do deliveries. If that is even the truth. And customers also need to read the fine print. R100 free gift voucher is not applicable if one of your items is a mark-down. :(