Pathetic service

I recently ordered an item that I have been wanting for a long time, they ended up delivering the incorrect item which I sent back. After I sent the item back, I was kept in the dark as they took an entire week to e-mail me back. Now they tell me they do not stock the item anymore and I must look for other stuff on the website, but honestly speaking the other items are not to my taste nor can I afford it, as the item I bought was on sale.<br> <br> The company made the error of sending me the wrong item, taking ages to respond to my e-mails, and have not even given my money back. I'm struggling to understand how they call themselves a leading online fashion retailer with errors like these and such pathetic service.<br> <br> Order number :***