1 reviews | Active since Jun 2017
Pathetic Service
<p>I placed an order for a shoe on the 25th May. I recieved an email conformation saying that I would recieve my order on the 30th of May. I called on the 26th of May asking if my order will be ready fot the 30th, The lady rep**** and said yes it will. On the 30th May I did not recieve anything. I then called on the 31st asking what is going on with my order, the lady rep**** "theres been some delays with their despatch area". I get a mail on the 3 of June saying that they cannot deliver due to no stock. Number 1: this is pathetic service. Spree should not give their customers false hope. Number 2: I am dissappointed that no one picked up the phone and had the decency to call earlier and say they have no stock. Number 3: Spree should NOT LIE and blame their despatch area. I will never shop at Spree again. It was a big mistake and a waste of my time. I would rather spend my money somewhere else then shop here again.</p>
Hi Alicia
We are terribly sorry for the experience received, This is definitely not the impression we aim for our customers to have.
Upon packing your order it was discovered that the boots were not in a perfect condition to be released.
Its unfortunate that we are now sold out in that size, as we could have created a New order for you.
Your refund request has been forwarded to be actioned, We will forward an email confirmation within 24hrs once the refund is made.
Kind Regards
Spree Team
Hi Alicia
We are terribly sorry for the experience received, This is definitely not the impression we aim for our customers to have.
Upon packing your order it was discovered that the boots were not in a perfect condition to be released.
Its unfortunate that we are now sold out in that size, as we could have created a New order for you.
Your refund request has been forwarded to be actioned, We will forward an email confirmation within 24hrs once the refund is made.
Kind Regards
Spree Team
