Pathetic Service

<p>I purchased goods on the 13th on their online store, order Number ********** 74, and made a payment via EFT, (I use the same bank as them by the way). I immediately called to alert them of the proof of payment in their support email, but was told the payment only reflects 24 hours later. Unbelievable, but fair enough.</p> <p>On the 14th in the morning, I received a notification that my goods were being prepared for shipping since my payment was reflecting. They have a promise to deliver within 2 - 3 days. So I called again, on the 14th, to check on the progress, and I was told that the 14th was day 1 because that is when the payment reflected, day two would be the 15th, and day 3 would be Monday the 19th because of the Holiday on the 16th, plus the weekend. So I waited</p> <p> </p> <p>Come Monday, the online tracking has not updated, it still said shipped to courier, and this was day 3 according to them. I called again on Tues, and I was told told that Tues was Day 3, which I do not understand, because I am on the opinion that these guys write notes on their system for continuity's sake, and by rule, should be at least trained enough to share the same information to clients. I spoke to a lady called Donnay (I hope I spelt it right), and she said she would track my goods and call ne back to let me know why I still had not received my goods. It was just before 5pm, and she insisted that my package had been handed over to one of 3 Couriers, and that particular one delivered up until 6pm. This was after holding on for at least 7 minutes while she did whatever she was doing. I did not receive the phone call, neither did I receive my goods.</p> <p> </p> <p>Today is Wednesday, and I called again, and happened to bump into a lady called Donnay. She claims she speaks to at least 60 clients a day, so she might not remember having spoken to me yesterday. Fair enough. So I asked where my goods are, and why they have not been delivered. The only response she could give was that she would escalate the matter to management, and call me back after 1hour or 1 hour 30 mins.</p> <p> </p> <p>If their information is anything to go by, this should be at best Day 5, and u still have not received a reasonable response from Spree.co.za; and I have obviously spent at least R12 airtime on each of the 5 times I have called.</p> <p> </p> <p>So much for; Get it before Christmas</p>