Pathetic After sales service

To whom it may concern

I contacted Spree you to your pathetic aftercare service

I have been waiting for 8 working days for a refund and every single I call – which was for the last 3 days in a row - I get the same response from the agent, we are waiting for approval Also, when I call, I get cut off all the time or the I cannot hear the agent on the line.

I am an avid and loyal customer to Spree online, but having experience the pathetic service – I’m thinking of deleting my profile and taking my business else where

I expect a call from someone in management to give me a call on ********** to offer me some sort of compensation for the poor service and inconvenienced caused

Although my refund has been processed, today is the 14 August and I still haven't received a call from Management and when I do call into Spree, I get placed on hold for more than 25 mins - I have proof cause I called from my mobile phone.

Regards