bM
bonolo M

1 reviews | Active since Oct 2009

30 Mar 2015, 09:37

Passing the bug

Its a first time placing an order with your company and actually believe will be the last time after an experience I had .<br> <br> I placed two separate on the same day 26 March 2015 ORDER *** AND *** ... I kept on calling to follow up even asked the lady who was assisting me that can both package be delivered THE SAME time .<br> <br> I checked on line and only to find out one order is with courier for delivery the other one is on payment review .<br> I was advised to call my bank to get an authorisation no as I need the GARMENT I called my bank and called Spree for them to proceed with my order .<br> <br> why is that I now need to add more four MORE days for what could have been sorted out last week already .<br> <br> I have to WEAR the garment Tuesday night AND NOW I'M BEING TOLD BY A LADY THAT DELIVERY WILL ONLY BE DONE ON FRIDAY , HOW IS THAT MY FAULT .<br> <br> I NEED ANSWERS CAUSE I REALLY NEED TO WEAR THE GARMENT TOMORROW .<br> <br> I WAS ADVISED JEFFREY WILL IN ACCOUNTS WILL CALL ME BACK AND I AM STILL WAITING .<br> <br> PLEASE CALL ON MY WORK LINE SAME APPLIES WITH DELIVERY .. I'M REALLY NOT HAPPY WITH ALL OF THIS HAVING TO USE MY OWN AIRTIME TO GET SERVICE .<br> <br> I'M SO FRUSTRATED

0
Replies (1)
Spree.co.za
Spree.co.za's reply30 Mar 2015, 14:18
Official
Hello lisa8405,

Good day,

Thank you for bringing this matter to our attention.

As per our discussion your order was verified and released and delivery should take place shortly.

Please accept our apologies for the inconvenience and frustration experienced.

Kind Regards,

Spree Customer Service

Best regards,