PARCEL DELIVERED TO WRONG ADDRESS

I ordered a dress on 9/11/2015, payment was cleared by 11/11/2015 and the dress was dispatched. A week passed and I still have not received the dress so I emailed spree on 18/11/2015 to inquire what might be the delay, 4 days later I get a reply saying the dress has been delivered on the 13th. <br> <br> The email reply from spree detailed that the parcel was signed for and received by a person that I have never heard of. No one at my address received the parcel nor signed any proof of delivery to acknowledge receiving anything, It is a terrible online shopping experience to hear that your parcel that YOU PAID FOR has ended up in other hands. I can't understand how a parcel that is specifically meant for us, be received at the wrong address by a stranger who isn't even expecting a dress to be delivered. <br> <br> The email reply from Spree agent Tarren had a high degree of ignorance about it. I had mentioned in my initial email that no one received the item on the 13th(as per the tracking), But in her reply she states : ''Kindly note that your parcel was delivered 13/11/2015'' <br> <br> There is further uncer*****y not knowing what Spree will do to remedy this situation, Please see ORDER ***