WK
WAGHEEDA K
1 reviews | Active since Dec 2014
21 Oct 2015, 14:03
PAID GOODS MDAY, THEY CANCELLED MY ORDER TDAY
I AM EXTREMELY ****ED OFF WITH THE LEVEL OF SERVICE I GOT FROM SPREE.<br> <br> I PAID FOR GOODS ON MONDAY, THE STATUS OF MY ORDER WAS PENDING PAYMENT, CALLED IN TODAY TO FIND OUT HOW FAR MY DELIVERY IS AND NOW THEY TELLING ME THAT MY ORDER WAS CANCELLED YESTERDAY!!!!!!<br> <br> ***!!! HOW DO YOU CANCEL MY ORDER AFTER I HAVE PAID, I WANT MY ORDER!!!<br> <br> I ORDERED IT FOR A SPECIFIC OCCASSION!!!!
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Spree.co.za's replyOfficial
21 Oct 2015, 14:36Hello Salma123,
Our sincere apologies for this.
Please note our orders typically do cancel within 24 hours as indicated on your order confirmation.
While the order was in this status- our system processed the cancellation as this order was older than 24 hours, without payment reflecting.
You placed the order on the 13.10.2015 and only made payment on the 20.10.2015, which by when your order had already been cancelled.
You are welcome to advise if you would like a store credit in order to place the new order by calling ***.
Please note, we are unable to reserve goods.
Warm regards
The Spree team
Our sincere apologies for this.
Please note our orders typically do cancel within 24 hours as indicated on your order confirmation.
While the order was in this status- our system processed the cancellation as this order was older than 24 hours, without payment reflecting.
You placed the order on the 13.10.2015 and only made payment on the 20.10.2015, which by when your order had already been cancelled.
You are welcome to advise if you would like a store credit in order to place the new order by calling ***.
Please note, we are unable to reserve goods.
Warm regards
The Spree team
Spree.co.za's reply21 Oct 2015, 14:36
Official
Hello Salma123,
Our sincere apologies for this.
Please note our orders typically do cancel within 24 hours as indicated on your order confirmation.
While the order was in this status- our system processed the cancellation as this order was older than 24 hours, without payment reflecting.
You placed the order on the 13.10.2015 and only made payment on the 20.10.2015, which by when your order had already been cancelled.
You are welcome to advise if you would like a store credit in order to place the new order by calling ***.
Please note, we are unable to reserve goods.
Warm regards
The Spree team
Our sincere apologies for this.
Please note our orders typically do cancel within 24 hours as indicated on your order confirmation.
While the order was in this status- our system processed the cancellation as this order was older than 24 hours, without payment reflecting.
You placed the order on the 13.10.2015 and only made payment on the 20.10.2015, which by when your order had already been cancelled.
You are welcome to advise if you would like a store credit in order to place the new order by calling ***.
Please note, we are unable to reserve goods.
Warm regards
The Spree team