MB
Mpho B
1 reviews | Active since Aug 2015
03 Aug 2015, 09:08
Paid for Nothing!!!
I ordered a pair of Shoes and Jewellery on the 24/07/2015 online, Made an EFT payment on the 24/07/2015 with Reference no. ***. sent the proof of payment on 27/07/2015.<br> <br> Two days later i went online to track my order, there was a message that read \Order Cancelled"i tried calling them on *** with no Luck and i also sent various email to [Email Removed]<br> <br> I am not impressed with this kinda of services. what needs to happen now??? or does it mean i lost my money!!!????"""
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Spree.co.za's replyOfficial
03 Aug 2015, 09:57Hello MphoBombwe,
Our sincere apologies for the experience which you have encountered.
We note that the order number which you quoted above and on your proof of payment is not for the order which you had placed, it is for a different client. The correct reference number is ***.
Our finance team will now load a Store credit to your profile and you are welcome to place a new order. Should you wish to request a refund, please forward your banking details in order for us to process this for you.
Again, our apologies for the trouble caused.
Warm regards
The Spree team
Our sincere apologies for the experience which you have encountered.
We note that the order number which you quoted above and on your proof of payment is not for the order which you had placed, it is for a different client. The correct reference number is ***.
Our finance team will now load a Store credit to your profile and you are welcome to place a new order. Should you wish to request a refund, please forward your banking details in order for us to process this for you.
Again, our apologies for the trouble caused.
Warm regards
The Spree team
Spree.co.za's reply03 Aug 2015, 09:57
Official
Hello MphoBombwe,
Our sincere apologies for the experience which you have encountered.
We note that the order number which you quoted above and on your proof of payment is not for the order which you had placed, it is for a different client. The correct reference number is ***.
Our finance team will now load a Store credit to your profile and you are welcome to place a new order. Should you wish to request a refund, please forward your banking details in order for us to process this for you.
Again, our apologies for the trouble caused.
Warm regards
The Spree team
Our sincere apologies for the experience which you have encountered.
We note that the order number which you quoted above and on your proof of payment is not for the order which you had placed, it is for a different client. The correct reference number is ***.
Our finance team will now load a Store credit to your profile and you are welcome to place a new order. Should you wish to request a refund, please forward your banking details in order for us to process this for you.
Again, our apologies for the trouble caused.
Warm regards
The Spree team