paid but they have cancelled my order

I placed an order for 3items on spree and made the payment on the same day via EFT<br> I sent spree an email on the same day and they have my address and I called in to confirm that they have received it and the lady I spoke to said that it hasn't come in as yet but surely will reflect.<br> I then called spree on the 5th of May 2015 and the lady I spoke to asked that I send them a proof of payment again as it is not showing , which I did. No one called me to follow up. <br> <br> Today 12 May 2015 I sent them an email at 8:41am to find out what was going on , did not get a response.<br> I call them at 10:30AM, I got through to a lady by the name of andiswa , and she asked for my reference number to look at the order which I gave her and she told me that my order was cancelled because I delayed to pay, I did not delay to pay because I sent the money same day I made the order. I paid for those items and I need someone to call me or email me and tell me when I will be getting those items because im tired of sending proof of payments and not getting what i want in return. I need for spree to deliver my order or to refund me !!!!!!<br>