TP
Tharusha P

1 reviews | Active since Apr 2013

01 Jul 2017, 23:13

Over 5 days and yet to receive delivery

<p>I placed an order with Spree.co.za on Sunday, 25 June 2017 (Order number: 101 318 578) and am yet to receive my order. Spree lists delivery of 2-5 working days to deliver and has failed to do so. I called the call centreI a total of four times to follow up (each time waiting in the queue system for an average of 8 minutes and used a total of R120 airtime). I even emailed Geoffrey Ridder, the call centre team leader and his direct manager Traceyann Volkwyn (Media24) on Tuesday, 26 June to express and disappointment and to this day not even a response to my email. Clearly Spree doesn't care about their customers or upholding their delivery on promises. Disgraceful service.</p>

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Replies (1)
Spree.co.za
Spree.co.za's reply04 Jul 2017, 12:28
Official

Hi Tharusha


Our apologies for the delayed delivery of your parcel. We can assure you that every effort was made to ensure that your parcel be delivered within good time.

We have since received confirmation that your order has been delivered.

We are terribly sorry for the frustration caused.

Warm regards

The Spree team