1 reviews | Active since Jan 2013
Outstanding refund since 1 June
<p>this is the second time I have logged this complain in June I logged a complaint for 2 refunds, both requested on 1 June. I finally received the one refund of R299 on 21 June. I called them again on 21 June and spoke to a Kelly and she indicated that their system shows that the refund was done but I HAVE NOT RECEIVED IT!</p>
**Correction -- I spoke to Kelly on 5 July
**Correction -- I spoke to Kelly on 5 July
Good day Colette
We are truly sorry for your frustration
The matter has been escalated. We will be emailing you the proof of refund soon as it has now been requested from the relevant department
Please expect a call from us shortly to advise on the process we are undertaking regarding your inquiry together with the resolution
Kind Regards
The Spree Team
Good day Colette
We are truly sorry for your frustration
The matter has been escalated. We will be emailing you the proof of refund soon as it has now been requested from the relevant department
Please expect a call from us shortly to advise on the process we are undertaking regarding your inquiry together with the resolution
Kind Regards
The Spree Team
I received a call on 7 July that according to their records the refund was done in June. And they were going to check again. I told them to send me proof of the payment done from their side as I triple checked my savings and credit card accounts and have NOT receives the refund. This is PATHETIC!!!! I cannot explain how angry I am right now. I am a regular customer and I have spent thousands
I received a call on 7 July that according to their records the refund was done in June. And they were going to check again. I told them to send me proof of the payment done from their side as I triple checked my savings and credit card accounts and have NOT receives the refund. This is PATHETIC!!!! I cannot explain how angry I am right now. I am a regular customer and I have spent thousands