ORDER NOT RELEASED???

Order No: ***<br> <br> I've ordered a product on the 6th of March 2015.<br> Phoned on Monday and spree said I must wait for the Bank to phone me for authorisation of the transaction.<br> Phoned again on Wednesday and the operator told me that I must phone the bank to clear the authorisation<br> <br> Since when does a customer phone the bank to clear a transaction. That is not the job of the customer to do the banks neither spree's job.<br> <br> And since when must orders first be cleared with the bank... That is already processed when entering your credit card details......<br> <br> Poor service from Spree