Order cancelled even though payment was rec

I placed an order # ********** 84 on the 29/11/2017 made a payment and sent Proof Of Payment on the 1/12/2017 i received no response to say the payment was received or not i sent numerous follow up email and the reference nr 897437 , 903614 ,908709 , 910949 and none of this emails have been responded too only to receive an email telling me that the order has been cancelled i sent a follow up email upon receiving that email and still no feedback and this is a Birthday Gift i bought it well in advance knowing that its the festive season and a lot of people are buying gifts. I'm so disappointing for the No Service i have received